If you do not appear in the rankings, this may be due to a number of factors. We invite you to take the following steps:

1) Check the terms and conditions of the promotion

• Our promotions may have different conditions
• If you don't appear in the rankings it is possible that you are on the wrong game, or that certain conditions are not respected

For example, some promotions require a minimum bet, or only take into account the best multiplier, etc.

• Check these rules by consulting the terms and conditions of each promotion before taking part.
• To do this, select the promotion of your choice via our promotion page, then scroll to the bottom.
• The terms and conditions of the selected offer are indicated there!

2) Check your settings

• First of all, please use Google Chrome (our site has been optimised to work with this browser).
• Clear your cache and delete your cookies using our articles: Computer and Mobile & Tablet
  🚨 These two browsing data must be deleted from ‘All data’, you will find this option in the advanced settings.

3) The problem persists

• If you still don't appear in the rankings, contact us via our live chat or by e-mail at support@winoui.com
• Make sure you send us as many details as possible, including the name of the promotion.
• We also advise you to take a screenshot so that our advisers have as much information as possible.
• Once we've received all the information, our departments will get back to you!

🍀 Thank you for your understanding!