When you are unable to connect to your player account, an error message will appear. This connection failure can be linked to various factors:

1) One of the data entered is incorrect

• Wrong password:
  ৹ If you can't remember your password, please change it using the ‘Change my password’ article.
  
  
• Incorrect e-mail address:
  ৹ If the address registered when you registered is not correct, please change it using the ‘Change my email address’ article.

2) Account inaccessible

• Account closed:
  ৹ If your account is closed, please follow the steps in the article ‘Reopen my account’.

3) Login attempts reached

• You have 10 password attempts:
  ৹ After 10 failed attempts, your account is blocked. In this case, please contact us via our live chat or by e-mail at support@winoui.com 

🍀Thank you for your understanding!