If your withdrawal has been validated, but you have not received it in your bank account, please follow the instructions below:

1) Time taken to receive the amount

• Withdrawals are validated within 48 hours on average once your player account has been verified.
• Once your withdrawal has been validated, it will take 2 to 5 working days for the amount to appear in your bank account.
• Please be patient during this processing time!

2) Receipt time exceeded

• The delivery time may vary depending on your bank
• Please allow a further 3 working days to ensure that the amount has not been credited.
• Once this additional time has elapsed, if the problem persists, contact us!

3) Contact us

• Send us your request via our live chat or by e-mail at support@winoui.com 
• Send us a bank statement for the entire period concerned (for the last 10 days).
• Once we have received the information, our dedicated department will analyse your request.
• An e-mail will be sent back to you!

🍀Thank you for your understanding!