Change my postal address

Changing your postal address is quick and easy. Follow these steps to change your address:

1) Bring proof of address

This document must be less than 3 months old.
This document must be in your name.
If this is not the case, please provide us with the double-sided identity document of your host, as well as a handwritten letter attesting that you are living with this person
(signed, dated, mentioning the date of birth of both the guest and the host, and at the postal address given).
Accepted documents are:
৹ A titular bill/attestation for an electricity, telephone, internet, or gas contract.
৹ A housing insurance certificate
৹ A tax notice for the current year (if received within the last three months)
৹ Bank statement (except online banks)

🚨 Before sending your documents, please make sure they are legible, in color and with all four edges visible.

Send us the receipt via our live chat or by e-mail at support@winoui.com
Be sure to include your old and new addresses, as well as the reason for sending this document.

Once we've received your proof and explanation, your address is updated on your player account.
A confirmation is sent to you!