Changing your identity information requires verification. Follow these steps to change them:

💡You've come to the right place if you want to request a change of surname, first name or date of birth.

1) Have your identity document ready

• This document must be valid
• We accept the following documents:
  ৹ A national identity card (both sides)
  ৹ Driving license (both sides)
  ৹ Passport (including signature page)
  ৹ Residence permit (valid for more than 10 years)

2) Contact us

🚨 Before sending your documents, please make sure they are legible, in color and with all four edges visible.

• Send us your identity document via our live chat or e-mail at support@winoui.com 
• Make sure you send us your correct details, as well as the reason for your request to change your surname, first name or date of birth.
  
  

3) Feedback from our services

• Once we've received your identity document and explanation, our dedicated service will analyze your request and process it.
• A confirmation e-mail will be sent to you !