If you have a technical issue during a game, or a game bug, you need to take certain steps. Here are the steps to follow:

💡 You've come to the right article if you've encountered a technical problem like or similar to the following examples:

• My win did not credit or the amount did not match.
• The dealer drew two cards
• The dealer did not deal me a card
• I was disconnected from the game
• The game is slow
• The bet I cancelled was not credited back or the wrong amount was credited back
• I bought a bonus, but it hasn't been credited

🚨 It is imperative that you complete the steps below, so that our services can analyse your request.

1) Check your settings

• First of all, please use Google Chrome (our site has been optimised to work with this browser).
• Clear your cache and delete your cookies using our articles: Computer and Mobile & Tablet
  🚨 These two browsing data must be deleted from ‘All data’, you will find this option in the advanced settings.
• Reconnect to your player account and check if the anomaly is still there

2) Prepare the information

If the previous steps have not resolved your technical problem, gather the following information:
৹ Date and time of the problem :
৹ Name of the game:
৹ How much were you betting:
৹ How much was the payout:
৹ How much was your balance:
৹ Did the worry occur during bonus games:
৹ Was the problem related to a promotion, if so which one:
৹ Do you have a screenshot :

3) Contact us

• Once you have filled in the form above, contact us via our live chat or by e-mail at support@winoui.com
• Our technical department will get back to you as soon as possible!

🍀Thank you for your understanding!