If you do not receive the password reset e-mail, this may be due to a number of factors. Here are the steps to follow:

• First, check your spam/junk mail folder.
• If, after checking, the e-mail is not in your spam folder either, contact us via our live chat or by e-mail at support@winoui.com!
• Be sure to include your surname, first name, the email address linked to your player account and the reason for your request

🍀Thank you for your understanding!